3. What is the Return Policy?

You can return any product which did not meet your expectations, by following our Return Policy.

4. What is the procedure of changing an item I bought?

For any changes you want to make, please consult the Return Policy.

5. I placed an order but now I want to make a change in it. Can I?

You can make any change in your order before shipping, either by calling to +302510230303 (Greece), or via email to info@tsinekidis.gr, stating your order’s number and the changes you wish to make. We will confirm the new order via email.

The Call Center is in operation Monday to Saturday 9.00-14.00

6. How can I cancel my order?

You can cancel your order by phone, calling to +302510230303 (Greece), or via email to info@tsinekidis.gr stating your order’s number.

The Call Center is in operation Monday to Saturday 9.00-14.00.

7. What does the warranty cover?

Please consult the Warranty section.

8. Is there a store I can visit?

You can visit our store in 7 Filellinon str., Kavala, Greece in order to receive your orders. To visit us, you can make an appointment via phone or email, stating the date of your visit.

We strongly recommend you to follow this procedure for your better service.